English for beginners
- Introducing yourself and talking about what you do for a living
- Discussing personal information, dates and nationalities
- Quantity, plurals, Colours, counting and adjectives
- Workplaces and professions
Telephoning
- Scheduling appointements and booking accommodations
- General enquiries and making offers
- Ordering goods
- Handling deliveries and settling payments
- Dealing with complaints
Correspondence
- Structuring a business letter
- E-mails and informal telephone conversations
- Making enquiries and bookings
- Making complaints, payments and issuing reminders
Meetings and Negotiations
- Attending and participating in a meeting
- Setting up and beginning negotiations
- Drilling down on details and finalising the deal
Presentation
- Preparing for your presentation: starting off, tips and tricks and summing up
- Structuring a successful presentation
Abschluss: Zertifikat der DEKRA Akademie