- Overview of Business English in the modern workplace
- Key differences between everyday English and business contexts
- Common professional greetings and polite expressions
- Talking about your job, company, and daily tasks
- Telephone and video call etiquette in English
- Developing confidence in spoken communication
- Practice: short self-introductions and partner dialogues
Office and Workplace Vocabulary
- Common office objects and workplace routines
- Departments, job titles, and responsibilities
- Business verbs and collocations (e.g. "attend a meeting,” "make a decision”)
- Writing and understanding internal emails
- Expressions for scheduling, confirming, and cancelling appointments
- Using polite language for requests and offers
- Practice: vocabulary exercises and short role plays
Meetings and Conversations
- Opening and closing meetings in English
- Agreeing, disagreeing, and giving opinions politely
- Interrupting and clarifying during a discussion
- Asking for repetition or explanation
- Taking and giving turns in conversation
- Practice: short team meeting simulations
- Common meeting phrases and body language tips
Telephone and Online Communication
- Telephone vocabulary and useful phrases
- Making and answering business calls professionally
- Leaving and taking messages
- Handling communication breakdowns (line cuts, misunderstandings)
- Speaking clearly and politely under pressure
- Practice: listening comprehension and role plays
- Writing follow-up emails after calls or meetings
Email and Written Correspondence
- Structure and tone of a professional email
- Writing subject lines, greetings, and signatures
- Making polite requests and giving information
- Apologising and responding to complaints
- Attaching and referring to documents
- Common business abbreviations and email vocabulary
- Practice: writing and correcting short emails
Cultural Awareness in Business
- Key differences between German and English-speaking business culture
- Small talk in meetings, breaks, and networking events
- Understanding politeness, tone, and formality levels
- Do’s and don’ts in international communication
- Practice: cross-cultural role play scenarios
- How to build rapport with international colleagues
- Tips for clear, culturally aware communication
Final Module - Practice & Feedback
- Mini-presentations: introducing yourself and your company
- Business dialogues with role play scenarios
- Email writing review and correction session
- Common mistakes and how to avoid them
- Vocabulary quiz and pronunciation practice
- Final feedback and next-level recommendation (Business English II)