AI for Project Managers and ITIL® 4 Specialist - High Velocity IT

This training program combines two specialized courses designed to enhance project management capabilities through the strategic application of Artificial Intelligence and to accelerate IT service delivery excellence.

Program Objectives

This training program is open to anyone interested in expanding their professional skills. The practical examples and exercises are chosen so they map well to the daily work of Tax Specialists; participation is expressly open to everyone, regardless of current professional role. The course teaches methods, tools, and content that can be applied in many different work contexts.

Practical Application for Tax Specialists

The following typical tasks from the daily work of Tax Specialists serve as worked examples in the exercises; they can be adapted to other fields of activity during the course:

  • Tax-return workflows
  • VAT advance returns
  • Wage-tax checks
  • Transfer-pricing documentation
  • Tax-risk maps
Content

The program covers a comprehensive range of topics, including:

  • **AI for Project Managers:**

* Introduction to Artificial Intelligence (AI) and its applications in project management.
* Understanding Foundation Models and Open Source AI tools.
* Practical implementation of AI in daily project tasks.
* Methodologies for implementing AI projects.
* Ethical considerations, data privacy, and legal frameworks for AI.
* Evaluation techniques for AI solutions.
* Development of soft skills essential for AI projects, including communication, leadership, and change management.
* Specific guidance on working with tools like ChatGPT.
* A dedicated module on project management fundamentals and legal aspects of AI usage.

  • **ITIL® 4 Specialist - High Velocity IT (HVIT):**

* The overarching goals and context of High Velocity IT.
* Key concepts of ITIL® 4 and High Velocity IT.
* Analysis of current digital maturity and formulation of a target state for HVIT.
* Understanding and integrating Agile, Lean, and DevOps principles.
* Management of the Digital Product Lifecycle.
* Techniques specific to High Velocity IT, including Lean principles and Kanban.
* The importance of cultural change, resilient architectures, and technological excellence.
* Leveraging data-driven decision-making and real-time feedback.
* Application of ITIL® Practices within a high-velocity environment.
* Focus on value streams, value realization, and customer satisfaction.
* Balancing governance, risk, and speed.
* Ensuring security and ethical practices.
* Strategies for learning, innovation, and continuous improvement.
* Preparation for the ITIL® 4 Specialist - High Velocity IT certification exam.

Learning Objectives

Upon completion of this program, participants will be able to:

  • Analyze the fundamentals of AI management.
  • Identify and apply AI tools and techniques in project management.
  • Develop strategies for implementing AI projects ethically and legally.
  • Understand and apply High Velocity IT principles to accelerate IT service delivery.
  • Integrate Agile, Lean, and DevOps methodologies within an IT context.
  • Manage digital products and value streams effectively.
  • Enhance organizational agility and resilience.
  • Prepare for and pass the ITIL® 4 Specialist - High Velocity IT certification exam.

Career Prospects

This program is relevant for professionals in IT project management, software development, IT service management, and related fields. It provides competencies applicable to roles involving the development, implementation, and management of AI-driven projects and high-velocity IT services. It also supports career progression in consulting functions related to AI and IT service optimization.